Frequently Asked Questions
Everything you need to know about your RayNeo experience.
Which countries in the EU do you ship to?
We provide standard and express shipping to all European Union member states. Delivery times typically range from 3 to 7 business days depending on your location.
What is your return policy for smart eyewear?
We offer a 14-day return window from the date of delivery. Products must be returned in their original packaging with all accessories and seals intact to qualify for a full refund.
Do RayNeo products come with a warranty?
Yes, all electronics purchased through RayNeo.EU come with a standard 2-year limited warranty covering manufacturing defects and hardware malfunctions.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized European payment options such as Klarna and iDEAL.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's portal.
Are your smart glasses compatible with prescription lenses?
Many of our models include a prescription lens frame accessory. We recommend visiting a local optician to have lenses fitted to your specific requirements.