Returns & Exchanges
At RayNeo.EU, we want you to be completely satisfied with your smart eyewear experience. If you are not happy with your purchase, you can return your items within 14 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Place the product in its original packaging, including all accessories, manuals, and cables, ensuring the device is securely protected for transit.
Ship the Item
Affix the provided shipping label or use a trackable courier service to send the package to our regional fulfillment center in the European Union.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days via your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing